How to fix it

If you are using your email address to login, try logging in with your username. If you're not sure what your username is, you can contact support using the following form.

What's the difference?

Our subscription service recognizes your email address and password as a valid login so it doesn't tell our API to send an error to the phone. However, the API sees this as an incorrect login because your email address doesn't match the username returned by our subscription service.

This didn't fix the issue

If this didn't fix your problem, we'd like to know about it.